MultecCommunications

RFWIZ.com

             Two-Way Radio Communications and Electronics Specialists


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 VERTEX
   STANDARD

 Vertex Standard Portable Two-Way Radio Selector Page Portables
 Vertex Standard Mobile Two-Way Radio Selector Page Mobiles
 Vertex Standard Repeater Selector Page Repeaters
 Vertex Standard System 600 and VX-1210 HF SSB Radios HF SSB
 Vertex Standard Product Line Photo and Links OptionAcc
 Vertex Standard Two-Way Radio Communications Product Line Photo Vertex
 Two-Way Radio Repair Page Repair
 Yeasu/Vertex Standard Antenna Rotators Rotators
 Vertex Standard VX-Trunk System VX-Trunk
 Vertex Standard Specials and New Products SPECIALS
 Vertex Standard Lowest Price Page LowPrice

 MIDLAND
 Midland Portable Two-Way Radio Selector Page Portables
 Midland Mobile Two-Way Radio Selector Page Mobiles
 Midland Repeater and Base Station Two-Way Radio Selector Page Base/Rptr

 MAXON
  LEGACY
 Maxon Legacy Portable Two-Way Radio Selector Page - Topaz Portables
 Maxon Legacy Mobile Two-Way Radio Selector Page - Topaz Mobiles
 Maxon Repeater Selector Page - Topaz Repeaters
 Maxon Base Station Selector Page - Topaz Bases
 Maxon Legacy Midland RF Data Link Selector Page - Topaz Data
 Radio Selection and Applications Help Page for Maxon, Legacy ProLine, TrueTalk and Midland - Topaz3 Radio Help

 ANTENNAS
 Austin Antenna Products and Information Austin
 Comtelco Two-Way Antenna Products Comtelco

 PAGERS

 SCA, Inc. Shimwa  Sceptar UHF/VHF Tone Pager  Sceptar UV
 SCA, Inc. Shimwa  ALPS VHFL Low Band Tone Pager  ALPS VHFL
 Pager Repair Page Repair

 TBA

 Police/Fire/EMS/Public Safety - Scanner Selector Uniden
 Scanner and Monitor Radio Antenna Information Antennas
 Scanner Repair Information Repair
 Scanner Frequency Selector Page - Scanner Frequencies ScanFreqs
 Scanner Frequency Links Page Links

 TBA

 CB Radio Selector Page Uniden
 Ranger Communications CB & Amateur Radio Selector Page Wilson
 CB Radio Repair Page Repair
 CB Radio Tune Up / Alignment Page / Peak Tune-Up
 CB & Amateur Radio Antenna Selector Page Antennas
 CB Radio Accessories Selector Page Parts/Acc

 TBA
 Wilson Antenna Selector Page Antennas
 Wilson Antenna Replacement Parts and Accessories Parts/Acc
 Francis CB antennas Selector Page Francis

 TBA
  Infopage

  MULTEC
 Multec Communications / www.rfwiz.com - How to Order Page FAQs
 Multec Communications / www.rfwiz.com - How to Order Page Ordering
 Multec Communications / www.rfwiz.com Contact
 Multec Communications / www.rfwiz.com - Friends & Members Links Page Links
 Multec Communications / www.rfwiz.com - Table of Contents Contents
 Multec Communications / www.rfwiz.com - Search Page SEARCH
 Multec Communications / www.rfwiz.com - Misc and Used Page Misc/Used
 Multec Communications / www.rfwiz.com - Terms and Conditions Returns
 Multec Communications / www.rfwiz.com - Terms and Conditions TermsCond
 

If you would like to contact us using email
please read the following...


    
Due to a massive increase in email traffic of both legitimate and spam messages, we ask you to please read the information below before emailing:

  1. PASSWORDS/PRICE - If you are requesting a Pricelist Password or item Price please indicate which item number you need priced or which of the three passwords you require:
    1. Vertex Standard Radio Password
    2. Vertex Standard Accessories Password
    3. Midland Password (Midland/Maxon/Legacy)
     
  2. QUESTIONS - Please keep your questions short. Long, multi-part questions or requests may be removed as spam. Do not leave the subject line blank.
     
  3. ORDERS - If you are inquiring about an order status be sure your order number is in the subject line of the email.
     
  4. QUOTES - Quotation requests should have "RFQ" in the subject line of the email.
     
  5. CHANGE OR CANCEL ORDER - If you are changing or canceling an order be sure your order number is in the subject line of the email. EMAIL IS NO LONGER 100% RELIABLE FOR VITAL MESSAGES. BE SURE YOU RECEIVE A RETURN EMAIL TO CONFIRM YOUR ORDER HAS BEEN CANCELLED.
     
  6. PROGRAMMING - If you are emailing your programming information be sure your order number is in the subject line of the email.
     
  7. RETURNS - Please carefully read the returns policy at RETURNS  before emailing for a RA number.
     
  8. SHIPPING DAMAGE - If your order has been damaged during shipping please see  SHIPPING  for the proper procedure to obtain a replacement or credit.

Note: unfortunately some emails may not get a response due to constant system overload and spam. Presently we are receiving over 6000 emails a month. Please read our FAQs listed below, this may save you time by answering your question without the need to send an email and wait for a response.
 

Email  multeccomm@rfwiz.com
(Do not email Credit Card numbers or other personal information. Email system is usually overloaded)

Call at 
781 294-4992

NOTE: If Caller ID indicates "Unknown Number",  Restricted", "Private Caller", etc., or the ID is spoofed calls may be blocked to avoid phone spam. We do not store or use your number. This line is often very busy.

Fax us anytime at  781 527-5004
(include return contact phone & email with fax)


FAQs (Frequently Asked Questions)

  1. I have an Amateur Radio question...
    We receive many questions about Amateur Radio (Ham Radio) products and services. Since our primary focus is Commercial 2-Way Radio the questions are better asked of the experts in the Amateur Radio field. There are many excellent web sites devoted to Amateur Radio. Try a Google Search at:
    http://www.google.com/search?hl=en&q=Amateur+Radio&btnG=
    Google+Search

  2. Why no prices on some items?
    Several manufacturers will not allow prices for certain products to be shown on a web site. This is because web pricing causes friction with dealers who are unable to compete effectively (dealers without web sites or who have low web visibility).  Never ending complaints, price wars and contention between the  dealers and manufacturer are eliminated when pricing is removed. It also allows dealers more flexibility in quoting the lowest price in a continually changing market.

  3. What are the shipping charges?
    The best method to determine the exact shipping charges and total cost is to place a "Test" order online. Place an order normally using the e-commerce system and type the word "Test" in all the information boxes except your City, State and Zip Code, which must be correct. Continue with the ordering process until you reach the final page with the order totals and exact shipping. You can even submit a Test order since all Test orders are ignored by the system.

  4. Why haven't you answered my email?!!
    Do to the huge increase in unwanted emails (spam) and many hundreds of questions and requests a day, it has become impossible to answer every email. An average email can take between 10-30 minutes to research and answer. Keeping your questions short and to the point helps but answering every email we receive has become a physical impossibility.

  5. I never got an Order Conformation...
    Customers sometimes complain they never receive an order conformation or email even though they just placed an order. This is usually caused by a SPAM filter installed by the customer's ISP or one running on his or her computer. Some spam filtering systems require you to register before it will allow a message through. We understand this completely but are unable to comply with the registration request because there are so many. We recommend setting up a temporary free email account at Yahoo or Google when you make an online purchase to avoid the spam filter problem.

  6. I never got a Receipt...
    Every online order is shipped with a dated credit card receipt. The receipt is always placed within a plastic protective bag and is inside the box with the order. The receipt can sometimes be taped to the inside of the shipping box. Be sure you carefully look for your receipt in the box and packing material before you throw them away. If you need an itemized total cost listing you should refer to your original order receipt which you printed out when you placed the order. If you need a copy of your original order receipt you can email a request with your order number and we will email back a html printable copy. Note: Drop shipped items do not contain a credit card receipt.

  7. Why is your phone always busy?!!
    The help line is in constant use during our phone hours. It usually rings within a few seconds after each completed call. Many customers have complicated product or help questions and calls can run quite long. The best time to get through is 3-5 pm EST T-F.

  8. Can I place an order by phone?
    After many years of experience we have realized that phone orders are impractical, time consuming and inaccurate. The phone can make you confuse some words, letters or numbers and order mistakes are introduced. When you enter your order online you can instantly see mistakes and fix them, choose the correct shipping and print copies of your order and order number. If you're worried about your credit card number you can always call it in after you have placed the order online.

  9. Can you ship to my P.O. Box?
    No, UPS requires a physical delivery address for all packages it handles. You must list a Street address, Suite, Building #, Apartment # or other physical address in the address line on the check out form when ordering. Post Office Box number addresses are not considered physical addresses by UPS and they will not deliver to them. This is simply a UPS shipping requirement.

  10. Can you ship using the U. S. Post Office?
    No, our e-commerce system is managed using UPS. All shipping procedures are for UPS shipping only and are built in to our online e-commerce shopping system.

  11. Will you ship COD?
    No, we do not ship C.O.D., nor does our e-commerce system handle this payment method.

  12. Do you ship internationally?
    Yes, shipping internationally is not a problem. Our international shipping is via UPS WorldShip only. We do not ship internationally using the U.S. Post Office or other carrier.

  13. Do you do repairs?
    We no longer do general repairs. Our repair service is strictly limited to warranty service only on equipment originally purchased from us within the product's warranty period.

  14. I would like your product catalogue mailed to me...
    In order to reduce operating costs and keep our prices competitive we no longer supply paper catalogues. All available information regarding a product has been published on our web site which is frequently updated.

  15. Can you find a frequency for me?
    If you need to determine a frequency for your 2-Way Radio or Scanner please check our free online Scanner Frequency List at: Scanner List  You can also find almost any frequency using the FCC database at: http://gullfoss2.fcc.gov/cgi-bin/ws.exe/genmen/index.hts  We do not research frequencies.

  16. Product Returns...
    If you would like to return an item you have purchased from us please carefully read our return policy at: Returns before emailing for a RA number. Be sure you type "Return RA# Request" in the subject line of your email.

  17. Can I place an order or send my credit card number by email?
    Email is not a secure way to send personal information. Our online SSL e-commerce system provides the highest security available and is the recommended method for placing orders.

  18. Can I get discount pricing or quantity pricing?
    Yes, but your quantity should be at least 20-25 units. Quantity pricing depends on the manufacturer and most give price breaks around 25 units, a discount we will be glad to pass on if you're in that quantity range.

  19. I need radio programming, what information do I send?
    Please email your programming information with your order number in the subject line. Include the following seven information items for each channel:
    1-Channel Number,  2-Channel Name,  3-Receive Frequency,  4-Receive CTCSS/DCS Code,  5-Transmit Frequency,  6-Transmit CTCSS/DCS Code,  7-Wide/Narrow band. If you don't have this information available please call our help line and we will assist you in obtaining it.

  20. VX-150 questions and accessories...
    We do not sell or support the VX-150. The VX-150 is an Amateur Radio (Ham Radio) product and Vertex Standard does not allow its Commercial 2-Way dealers to sell or support Amateur Radio equipment.
    Questions are better asked of the experts in the Amateur Radio field. There are many excellent web sites devoted to Amateur Radio. Try a Google Search at:
    http://www.google.com/search?hl=en&q=Amateur+Radio&btnG=
    Google+Search

  21. Rotator questions and accessories...
    Rotators are considered an Amateur Radio (Ham Radio) product and Vertex Standard does not allow its Commercial 2-Way dealers to sell or support Antenna Rotators and accessories.
    Questions are better asked of the experts in the Amateur Radio field. There are many excellent web sites devoted to Amateur Radio. Try a Google Search at:
    http://www.google.com/search?hl=en&q=Amateur+Radio&btnG=
    Google+Search

  22. Aircraft or Air Band radio questions...
    Presently Vertex Standard does not allow its Commercial 2-Way dealers to sell or support Air Band radios. There are many good Vertex Standard Aircraft Air Band Radio dealers online available through a Google or Yahoo search.


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Copyright 2000-2015  Multec Communications / rfwiz.com - All rights reserved. Do not duplicate without the express written consent of Multec Communications.
 
Shipping & Mail only - Note: returns require a RA# - see RETURNS  before shipping
Address...                      Note: warranty repairs only - see REPAIRS  before shipping

Multec Communications
319 Centre Ave.  #166
Rockland, MA  U.S.A.   02370-2613
781 294-4992 main
781 527-5004 fax (include return email w/fax)


Main 781 294-4992
- calling hours 11-5 EST  Monday-Friday for questions and tech support only...."Out of Area", "Restricted" and "Private Caller" calls may be blocked to avoid phone spam. Note: The main line is often very busy. Please place orders online using our secure e-commerce system. Save time...order online!

If you have questions about ordering please see  ordering information page  first. Phone orders slow processing time, increase inaccuracies and are not recommended.

Email questions or comments at - Email

Note: Not responsible for typographical, photographic or pricing errors.
         All pricing and specifications subject to change without notice.