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| Multec
Communications |
Two-Way
Warranty Repair Services
WARRANTY REPAIRS ONLY ON RADIOS ORIGINALLY
PURCHASED FROM WWW.RFWIZ.COM
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| If you require
Warranty
Two-Way Radio Service please do the following:
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- Carefully read ALL Information on this page.
- Complete and print out the
Warranty Service Form.
If your browser
doesn't support filling in forms simply print a blank form and fill it
out by
hand or provide the indicated information any way you like. The
Service Form doesn't send any information over the internet its just
there for you to print out.
- Include your microphone and power cord with the unit if possible.
This makes life easier and allows us to check and final test your
unit completely.
- Pack your unit carefully. Shipping can be disastrous to your
equipment. Make sure
there is at least 3-6 inches of foam peanuts or similar
packing material
between all sides of the unit and shipping box. Wrap the battery and
accessories separately. DO NOT use newspaper or shredded paper as
packing material. Double box unit if possible. If your not a frequent or experienced
shipper use a packaging/shipping service. Always insure your unit and ship with a shipper who can
track your package.
- Put your Name, Address, Phone and Email directly on the unit with a
sticker or tag. This makes doubly sure it won't get lost.
- On the
Warranty Service Form in the Problem/Service Required box write
"Warranty" and include a dated receipt or proof of purchase (copy OK).
Note: Some new units may require a return to the manufacturer for
warranty fulfillment.
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Warranty Repair Policy:
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Units are repaired in the order they are received.
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Units are repaired as quickly as possible but there is
really no such thing as 24 hour repair service turnaround. Quality repair work takes time to do right and make the repairs last.
Turnaround times vary with repair load so expect between 7-14 working
days on average or 2 to 4 weeks during peak periods. Special part orders
or returning the unit to the factory can delay a unit repair.
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In warranty units are "no charge"
except for return shipping and insurance. All shipping and insurance
charges to us are the customer's responsibility and will not be
reimbursed. Note: Some new warranty
units may require a return to manufacturer for warranty fulfillment.
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Warranty Repair is only for units purchased from Multec Communications
/ www.rfwiz.com. If you purchased
your unit from another dealer you should return it to that dealer for
warranty service..
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Unit Types We Warranty Service:
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- Vertex Standard and Midland radios only purchased from Multec Communications /
www.rfwiz.com within the
manufacturers warranty period.
- We Do Not Service the following:
- Non-warranty radios.
- Radios purchased from other dealers.
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Two-Way Radio Warranty Repair Bench #1
(You're Next!) |
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