Terms & Conditions

   Terms and Conditions: General Conditions

1. By placing and having accepted by Multec Communications / rfwiz.com an electronic, e-commerce, phone, fax, puchase order, digital purchase order, written, email or PayPal invoice order the purchaser agrees to all Terms & Conditions.
   
   
2. By placing and having accepted by Multec Communications / rfwiz.com an electronic, e-commerce, phone, fax, PO, written or email order does not obligate Multec Communications to provide the products or services ordered. Multec Communications / rfwiz.com reserves the right to reject any order for products or services at its discretion.
   
   
3. The display or advertisement for any products or services in the www.rfwiz.com web site does not obligate Multec Communications / rfwiz.com to provide the product or service.
   
   
4. Any orders for product or services which are rejected by Multec Communications / rfwiz.com will have payments received or charged returned in full.
   
   
5. Orders which require custom manufacture or are delayed due to a manufacturer process will require payment at the time the order is placed. (i.e.- duplexers, multiplexers, factory repeater tuning, factory modifications, Austin antennas, Mobile Mark/Comtelco antennas, etc.)
   
   
6. Multec Communications / rfwiz.com reserves the right to delay shipment or ship incomplete orders due to inventory fluctuation or circumstances beyond our control - i.e. Acts of God, shipping problems, cancellation or non-delivery of product by manufacturer, etc.
   
   
7. Multec Communications / rfwiz.com reserves the right to edit, add or delete provisions of this Terms and Conditions page at any time without notice.
   
   
8. Multec Communications / rfwiz.com reserves the right to determine an acceptable method of payment. Orders placed with payment types which are deemed unacceptable will be cancelled.
   
   
9. Multec Communications / rfwiz.com reserves the right to charge in advance of shipment any high value order (in excess of $100.00) or any special order item(s) which may be delayed in inventory acquisition.
   
   
10. Multec Communications / rfwiz.com reserves the right to require Proof of Licensing or Written Authorization before programming any transmit frequencies in 2-Way type radios.
    
    
11. Multec Communications / rfwiz.com reserves the right to temporarily suspend operations for maintenance, inventory control or other activities. During this time no order processing will take place and the email system will be inactive.
    
    
12. Multec Communications / rfwiz.com reserves the right to not provide service without cause.
    
    
13. Multec Communications / rfwiz.com reserves the right to cancel an order at any time and refund full amount due to unknown/unincorporated shipping charge price increases by shipping service providers.
    
    
14. Multec Communications / rfwiz.com reserves the right to cancel an order at any time and refund full amount due to unknown/unincorporated wholesale merchandise price increases by product suppliers.
    
    
15. Multec Communications / rfwiz.com reserves the right to cancel an order and refund full amount due to manufacturer price changes not yet reflected in current displayed retail price.
    
    
16. Multec Communications / rfwiz.com reserves the right to cancel an order and refund full amount due to incorrectly priced items.
    
    
17. Multec Communications / rfwiz.com reserves the right to change shipping method if method chosen during checkout is incompatible with size, weight, or destination of purchased item(s). Alternate shipping method will be similar in performance to chosen method but may be from a different carrier.
    
    
18. Multec Communications / rfwiz.com reserves the right to change shipping method if item(s) are fully or partially drop shipped directly from a manufacturer/supplier. Alternate shipping method will be similar in performance to chosen method but may be from a different carrier.
    
    
19. Multec Communications / rfwiz.com reserves the right to change shipping method if cost is calculated incorrectly or actual cost exceeds indicated cost on order or invoice. Alternate shipping method will be similar in performance to chosen method but may be from a different carrier.
    
    
20. Multec Communications / rfwiz.com will not pay interest on payments held on deposit if purchase item is delayed while being manufactured and shipped.
    
    
21. Multec Communications / rfwiz.com may charge a Credit Card Processing/Payment Service fee of 3-3.5% on orders over $100.00. This fee may appear separately, added to total amount or as part of the shipping/handling cost.
    
    
22. Any warranties written or implied by manufactures may require the return of the product to the manufacturer for warranty fulfillment.
    
    
23. Shipping charges are non-refundable. Any shipping charges incurred as part of a sale are customer's responsibility and will not be reimbursed.
    
    
24. Shipping charges for items sent for service/alignment/programming, etc., are customer's responsibility. All shipping charges to return items after service/alignment/programming, etc., are customer's responsibility. Payment of return shipping due in full at time of return shipping.
    
    
25. Return requests must be submitted by email within 10 days of purchase/receipt of item(s) in accordance with all terms and conditions on this Terms and Conditions page. Custom manufactured and manufactured on order items are not returnable. A 20% restocking fee is charged on returned items. Shipping and insurance charges are to be paid by customer. A return authorization number(RMA#) must be obtained via email request from Multec Communications / Rfwiz.com and written on return packaging.
    
    
26. Return items must be unopened and unused. Any programming, installation or modification makes the item used and subject to factory warranty only, not returnable. All boxes, manuals, hardware, packaging and accessories must be intact and unopened. Damage to packing material, container or internal packaging renders the item used and subject to factory warranty only.
    
    
27. Any warranty return shipping charges incurred are customer's responsibility and will not be reimbursed.
    
    
28. All radio programming items, including software, programming cables, cloning cables, repeater cables, service equipment and service manuals, are non-returnable.
    
    
29. All microphones and microphone types, headsets and earpieces, including any device which can come in contact with the mouth, eyes, ears, nose or throat are non-returnable.
    
    
30. Order shipments which are refused without prior consent or return authorization will be deemed returned without authorization. This will result in a 20% restocking fee and payment of all shipping and handling charges by the customer or organization which placed the order.
    
    
31. Multec Communications / rfwiz.com is not liable for the improper or illegal use of any product or service which it has provided.
    
    
32. Multec Communications / rfwiz.com is not liable for the improper installation, assembly, programming or misapplication of any merchandise which may cause undesirable or substandard performance.
    
    
33. Multec Communications / rfwiz.com is not liable for any service fees or bank fees levied against a customer by his or her bank in the course of transactions, payments or refunds.
    
    
34. Multec Communications / rfwiz.com is not liable for incorrectly calculated shipping charges/fees. Shipping fee total may include shipping, handling, insurance, PayPal and credit card processing fees. Incorrectly calculated shipping charges/fees will not be reimbursed.
    
    
35. Multec Communications / rfwiz.com is not liable for incorrectly calculated shipping charges/fees for items drop shipped directly from a manufacturer, factory, warehouse or any other entity. Incorrectly calculated shipping charges/fees will not be reimbursed.
    
    
36. Multec Communications / rfwiz.com is not liable for any lost messages or miscommunication via mail, email, phone, fax or other systems.
    
    
37. Multec Communications / rfwiz.com is not liable for incorrectly ordered items, items ordered by mistake or items ordered in the wrong quantity. Incorrectly ordered items which were custom manufactured for the order cannot be returned. Incorrectly ordered items on the wrong frequency cannot be returned.
    
    
38. Multec Communications / rfwiz.com reserves the right to require Proof of Original Condition / Undamaged Condition by Cell Phone images for any item which a return has been requested. These images must show all sides of item, accessories, manual, packing material and return shipping container.
    
    
39. All prices subject to change without notice.
    
    
40. All specifications subject to change without notice.
    
    
41. All shipping weights, dimensions, charges and fees are subject to change without notice.
    
    
42. All payment terms are at our discretion and are subject to change without notice.
    
    
43. All items which are custom manufactured at the factory and paid at time of order are not refundable after three (3) business days. These items are factory warranty only and non returnable.
    
    
44. All Purchase Orders of established accounts require a faxed hard copy on a standard municipal or company Purchase Order form or electronic equivalent via email. Required information includes PO Number, Organization Name and Logo, shipping address, billing address, phone/fax numbers and contact name, phone and email. Hand written or word processor generated Purchase Order forms will not be accepted. Purchase Orders are valid for established accounts only.
    
    
45. Actual products may differ in appearance from pictured items due to manufacturer changes or photographic errors.
    
    
46. A handling fee of $5.00 will be charged on all orders to cover packaging, packing materials and UPS non-standard charges, i.e. fuel surcharges, monthly service fees, address correction charge (due to customer errors entering shipping address on checkout form), residential delivery fees, etc. To get an idea of the many "additional charges" UPS can add to anyone's shipment please visit the following links: UPS Handling Charge & UPS Fuel Surcharge.
    
    
47. All orders are shipped via United Parcel Service (UPS). A physical address is required for UPS delivery and Post Office box addresses are not accepted. UPS will not ship to a Post Office box or other non-physically deliverable address. Shipping via non-UPS carriers is not available.
    
    
48. Multec Communications / rfwiz.com is not responsible for items damaged during shipping/transport by UPS or any other carrier. Any missing parts, bent, crushed packaging or otherwise damaged items are fully insured and a damage claim must immediately be place with the carrying agent (usually UPS - call 1-800-PICKUPS). Once the claim is processed and approved a replacement will be shipped immediately. DO NOT RETURN DAMAGED ITEMS to Multec Communications / rfwiz.com. The damaged item(s) must be inspected by the carrier at the point of delivery. Keep all packing material, boxes, etc. for the inspection process by the carrier's agent. Unauthorized return of damaged items will not be credited. Multec Communications / rfwiz.com is not the insuring agent, the carrier is the insuring agent. By not following this procedure you will forfeit any replacement or credit and your damaged item(s) will be returned.
    
    
49. Multec Communications / rfwiz.com is not responsible for changes in actual shipping charges due to unforeseen UPS charge schedule changes, UPS oversize fees or other UPS shipping charge adjustments.
    
    
50. Multec Communications / rfwiz.com is not responsible for undeliverable, returned shipments. Any additional shipping/handling charges will be the customer's responsibility if package is to be re-shipped to the same or different address.
    
    
51. Multec Communications / rfwiz.com is not responsible for delayed shipments or shipments not conforming to customer's requested shipping preferences. Same Day, Next Day, 2nd Day Air or 3 Day shipping is not guaranteed and may not be attainable due to technical problems or inventory delays.
    
    
52. Multec Communications / rfwiz.com is not responsible for undeliverable, confiscated, delayed or destroyed international shipments (shipments outside continental U.S.A. and its territories). Shipments confiscated by local governments and not returned intact to Multec Communications / rfwiz.com will be billed as if delivered successfully to international customer. Any additional return shipping/handling charges will be the customer's responsibility. No refunds will be given on any shipping/handling/insurance charges on international shipments. No refunds will be given on destroyed, damaged or confiscated merchandise in international shipments.
    
    
53. Multec Communications / rfwiz.com is not responsible for typographical or photographic errors, misspellings, shipping calculation errors, incorrectly priced products or services or any other errors which may incorrectly represent a product or service. Multec Communications / rfwiz.com reserves the right to not provide any product or service because of these errors.
    
    
54. Multec Communication / rfwiz.com, it’s owners, officers, employees or agents shall not be liable, under any circumstances, for any loss of business, profits, customers or customer goodwill, loss of communications, damage to existing communications systems or services, damage to existing equipment or structures, or for any incidental or consequential damages or personal injuries of any kind that result from the use or misuse of the products, services, information, late delivery of products or services, non-delivery or damaged delivery of products or services or any use whatsoever of the contents, products, services, information, recommendations, support, verbal or other communications of Multec Communications / rfwiz.com.
    
    

Terms and Conditions: Antenna Products



55. All antennas and related items, including the actual antenna(s), multiplexers, diplexers, coaxial cables, cable connectors, mounting hardware, miscellaneous antenna accessories and mounting systems, are non-returnable, factory warranty only. These items must be returned to the originating factory for warranty service/maintenance or replacement per the manufacturers warranty
    
    
56. Multec Communications / Rfwiz.com is not responsible for and does not guarantee fulfillment of customer requested "special frequency tuning/center frequency tuning" of commercial 2-Way, Amateur, scanning or other antennas by the manufacturer. Request for "special frequency tuning/center frequency tuning" will be passed on to manufacturer where applicable with no guarantee that the request will be honored.
    
    
57. Multec Communications / Rfwiz.com Is not responsible for nor liable for any claims that are the result of VSWR / SWR measurements made by customers with their own test equipment. The antenna test environment, mounting, cabling, cable connectors, installation, support structure, transmitter spectral purity, antenna "A" vs antenna "B" comparisons and measurement equipment calibration are beyond our control and therefore it is impossible to verify the validity of any customer claim of product malfunction. If a VSWR / SWR measurement does not meet the customer's satisfaction at any frequency the customer must contact the factory directly for a warranty repair/replacement. Any shipping charges incurred are at the customers expense.
    
    
58. Multec Communications / Rfwiz.com Is not responsible for nor liable for any claims of lack of product performance due to measurements, data or observations made by customers with their own test equipment, receivers, transmitters, transceivers or other devices. The product test environment, mounting, cabling, cable connectors, installation, support structure, power supply, propagation, customer biases and measurement equipment calibration are beyond our control and therefore it is impossible to verify the validity of any customer claim of product malfunction. If a product does not meet the customer's satisfaction the customer must contact the factory directly for a warranty repair/replacement. Any shipping charges incurred are at the customers expense.
    
    
59. Multec Communications / Rfwiz.com Is not responsible for nor liable for any claims or injuries incurred by the improper installation of an antenna or antenna system. Proper and safe mounting practices and procedures are the responsibility of the customer pursuant to the manufacturers recommendations and any local or federal laws regarding antennas and support structures.
    
    
60. Multec Communications / Rfwiz.com Is not responsible for nor liable for any claims or injuries incurred by the improper installation of an antenna or antenna system due to lightning strikes/damage, overhead wiring or mechanical stability. Proper and safe mounting practices and procedures are the responsibility of the customer pursuant to the manufacturers recommendations and any local safety ordinances and insurance company rules regarding proper mounting, grounding and protection devices, e.g. lightning arrestors, grounding wire type, ground rods, support structures, etc.
    
    

Order Cancellation- You can cancel all or part of your order any time before it ships. Special order items which are cancelled will be subject to a 20% restocking fee since the item was ordered into stock specifically at the customer's request. Please use the following procedure to assure your order is properly cancelled:

• Email the order cancellation request at Email. Please include your name and order number. Our email system is very overloaded and your cancellation request can easily be missed. Be sure to verify per step 2.
• You must call and speak to a service representative or fax to verify the order has been cancelled. Email is no longer reliable for vital messages. Call at 781 294-4992 or Fax at 781 527-5004 to verify your order has been cancelled. Our phone system does not accept or store voice mail messages.

Shipping Damage- If your order arrives and has been damaged during the shipping process, please follow the steps below to ensure that you get a prompt replacement or credit for the damaged items:

• Report the damage to the carrying agent immediately (usually UPS - call 1-800-PICKUPS). Keep the damaged item(s), all cartons, boxes and packing materials available in case the shipment has to be inspected by the carrier's agent or returned to their inspection department. DO NOT RETURN DAMAGED ITEMS to Multec Communications / rfwiz.com. We are not the insuring agent, the carrier is, and returning the damaged item(s) will void any claim you may have. The damaged item(s) and shipping materials must be inspected by the carrier at the point of delivery in order for the insurance claim to be processed.
• Wait for the insurance claim to be approved by the carrier (usually several days). Once the claim is approved Multec Communications / rfwiz.com will immediately either credit or replace the damage item(s) at your request.

Returns- Your satisfaction is important to us therefore you may return any product within 10 days of the purchase/invoice date and we'll refund the full price, less freight and restocking charges. Return authorization is required and a RA# must be obtained by email prior to returning item.

Return Conditions:
NOTE: A RETURN AUTHORIZATION NUMBER IS REQUIRED FOR ALL RETURNED ITEMS. RETURNED MERCHANDISE WITHOUT A RETURN AUTHORIZATION NUMBER WILL NOT BE ACCEPTED. THE FOLLOWING CONDITIONS MUST BE MEET BEFORE RETURNING ANY ITEM:

• Merchandise which has been installed, mounted or assembled cannot be returned. Accessory items which have been installed or attached cannot be returned. These actions render the items used and non-returnable.
• Returned merchandise must be in "new" or "sellable as new" condition. All packaging (internal and external), plastic bags, coverings, accessories, spec sheets and manuals must be complete and undamaged. There can be no ripped or torn boxes, missing manuals, spec sheets, accessories, knobs, screws, switches, parts or hardware. Items returned with missing parts, damaged boxes or accessories will be returned to owner and no credit issued. There can be no writing, markings, paint, tape, stickers, code stamps on the item(s), packaging, papers or manuals. Item(s) returned with aforementioned packaging or item(s) marking damage will be returned to owner and no credit issued. Physical damage or wear of any type to any item(s) (scratches, damaged paint, damaged or ripped manuals, damaged original packing and box, etc.) will cause the item(s) to be returned and no credit issued. If item(s) has been opened or disassembled (screws, rivets or other retainers removed and replaced) the item(s) will be returned and no credit issued.
  
• Merchandise which has been determined to be not operating properly or appears defective and does not meet the above conditions will be deemed a warranty repair and will be repaired or replace at our discretion. Please see WARRANTY REPAIR before returning.

Ship the return to:
Multec Communications / rfwiz.com
319 Centre Ave. #166
Rockland, MA 02370-2613 USA
RA# (receive via phone or email)

Please include a copy of your credit card slip or invoice and the RA# in the original packaging. Please write the return authorization number on the outside of the package. Do not send returns to factory or any other product dealer.

• The Customer agrees to pay a 20% restocking fee on the equipment’s invoice value plus all return shipping/insurance charges (see below). Proof of purchase and RA# is required for all returned merchandise.
• All return freight, handling, packing and insurance charges are the responsibility of the customer returning the item.
• All return items must be packed in a suitable shipping container (separate cardboard box). Do not return items by putting a shipping label on the original manufacturer's box. A manufacturer's original box or container is not suitable for shipping. Please obtain a new shipping container or re-use the shipping container the item was originally shipped in. Any items not returned in a proper shipping container will be considered damaged goods and returned to owner with no credit given.
• Programming items and service equipment are NON-RETURNABLE. This includes programming cables, adapters, interface boxes, software, manuals and related hardware
• Merchandise modified at customers request cannot be returned. Any custom engineering, alignments, tuning, maxing, peaking, accessory installation, electronic, physical or mechanical alterations, modifications, specification changes or any other changes made to merchandise, item or equipment at customers request render that item NON-RETURNABLE.
• Specials and Special Sale items cannot be returned. Special orders or customized equipment (factory modifications/accessories installed) cannot be returned. Any items with their "Warranty Void if Removed" stickers removed cannot be returned.